30-Day Satisfaction Guarantee
We want to make sure that your purchase is perfect for your space. That’s why we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.
Free Exchanges
You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees. Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange.
If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange. We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.
Please note: All exchanges must be made with the original Höft Home packaging. If you don't have the original packaging on hand, We will not be able to exchange or return the item(s).
Returns
If for any reason you decide that your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s).Our team is here to help.You can return your Höft Home product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have all of the original packaging on hand. Shipping on returns will not be refunded or paid for by Höft Home unless the products were damaged or defected. Returns are to be scheduled with a Höft Home representative where they will schedule the return with you and notify you on how much the return shipping cost will be. (Please provide the agent with the reason for return as well as your order # and finally an ideal date for a representative of ours to pick the items up from your house. After that is complete a customer service rep will provide you with a return shipping label. Please ensure you have access to a printer as this label will need to be taped on to the box with clear packing tape and simply we will have a representative pick the items up from your household.
Please note: All returns and exchanges must be made with the original Höft Home packaging. If you no longer have the original packaging we will not be able to safely ship the product and you will not be eligible for a refund. Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund minus the return shipping cost.
Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome. Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Höft Home piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will
not be covered by the Höft Home warranty.
Damage After Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible. Contact us for more details regarding purchasing parts for your pieces.